General terms and conditions — GePe-Biljarts
Gert Pellin, sole trader, trading as GePe-Biljarts, Pellin and Snakebyte Development IJzerbron 45, 3700 Tongeren, Belgium · Company and VAT number BE 0847.143.362 +32 473 85 88 27 · info@gepe-biljarts.be www.gepe-biljarts.be · tafelvoetbal.gepe-biljarts.be · www.pellin.be · www.snakebyte-development.be
Behind all these names stands the same business and the same person. These terms therefore apply to every order, whichever of these webshops you place it in.
Drawn up in Tongeren on 27 July 2026. This version replaces the version of 4 June 2021 and applies to all contracts concluded on or after 1 August 2026.
In short
These are the ground rules between you and GePe-Biljarts. They are written so that you can read them without being a lawyer.
- If you are a consumer (buying as a private individual), chapters A and C apply. Among other things you have two years of legal guarantee and, for an order placed at your home or at a distance, fourteen days to change your mind.
- If you are a business (buying in a professional capacity), chapters B and C apply.
- What applies in both cases is set out in chapter C.
Nothing here can detract from the rights the law gives you as a consumer. Where a provision would conflict with the law, the law prevails.
1. Who and what these terms apply to
1.1 These terms apply to every quotation, order, agreement and delivery of products or services by Gert Pellin, sole trader, whichever trading name is used:
- GePe-Biljarts (including table football): recovering cloth, repair, installation, relocation and maintenance of billiard and table football tables, and the sale of tables, accessories and materials;
- Pellin: the distance selling of cycling and bikepacking equipment, and bespoke work such as 3D printing and custom-built parts — see chapter D;
- Snakebyte Development: software development, hosting and maintenance — see chapter E.
Where "GePe-Biljarts" appears below, the same applies to the other trading names.
1.2 Departing from them is possible, but only if GePe-Biljarts confirms this in writing. The customer's own purchasing terms do not apply, even if GePe-Biljarts does not expressly object to them.
1.3 A consumer is any natural person acting for purposes outside their trade, business, craft or profession. A business is any other customer. Not sure which applies to you? Just ask — it determines which rules govern our agreement.
1.4 These terms exist in several languages. In the event of a discrepancy between language versions, the Dutch text prevails, except towards a consumer: a consumer may always rely on the version in the language in which the negotiations or the contract took place.
1.5 GePe-Biljarts may amend these terms. For an ongoing contract, the version in force when that contract was concluded always applies. Every version carries its date of drafting at the top.
2. Quotations, prices and additional work
2.1 A quotation is valid for thirty calendar days unless another period is stated. It lapses automatically thereafter.
2.2 Towards consumers, all prices are stated including VAT and including all mandatory charges. Towards businesses, prices are stated excluding VAT. Travel, transport or parking costs are stated separately where they apply.
2.3 A price in a quotation is a fixed price, unless it expressly says "indicative price" or "estimate". With an indicative price, the final amount is based on the hours actually worked and the materials actually used; GePe-Biljarts will notify you as soon as it becomes clear that the indicative price will be exceeded by more than ten per cent, so that you can decide whether to proceed.
2.4 Work not included in the quotation which only turns out to be necessary during execution (for example a damaged slate that only becomes visible once the cloth is off) is carried out only with your consent. Towards consumers, that consent is requested in writing or electronically, stating the additional cost.
2.5 Colours, photographs and dimensions in catalogues, on the website or in samples are as faithful a representation as possible. Minor variations in the shade of cloth, wood or rubber are inherent to natural and dyed materials and give no right to refuse delivery or to a price reduction.
3. Formation of the contract
3.1 The contract is formed when you accept a quotation in writing or electronically, or when GePe-Biljarts confirms your order. A verbal arrangement only becomes binding once confirmed in writing or electronically.
3.2 GePe-Biljarts may request an advance payment of up to fifty per cent of the agreed amount. For orders of materials ordered specifically for you, a higher advance may be requested; this is then expressly stated before you place your order.
4. Work carried out at your premises
4.1 GePe-Biljarts works mainly at the customer's premises: at home, in a club or in a business. Please make sure the room is accessible, the table is clear, power is available and there is enough working space around the table.
4.2 If for reasons on your side the work cannot be carried out, or not in full, the journey made and the working time lost are charged. GePe-Biljarts will say so on site and confirm it afterwards.
4.3 A billiard table is heavy and the surface beneath it must be able to carry it. GePe-Biljarts will point out a visible risk, but is not liable for damage to floors, ceilings, stairs or structures resulting from the load-bearing capacity or the condition of the building.
5. Materials you supply yourself
5.1 If you supply the materials yourself — cloth, rubber, parts — GePe-Biljarts carries out the work as a craftsman should, but does not warrant the properties, quality or suitability of those materials.
5.2 Defects originating in the supplied material itself, or in the way it behaves when worked, fall outside GePe-Biljarts' liability and guarantee. Putting them right is a new assignment and is charged separately.
5.3 If it is clear in advance that the supplied material is unsuitable or carries an increased risk, GePe-Biljarts will say so beforehand. If you nevertheless choose to proceed, this is done at your express request and at your expense.
6. Delivery and time limits
6.1 Stated time limits are met as far as possible. They are indicative, except where a date has expressly been agreed as binding.
6.2 Towards consumers, GePe-Biljarts delivers no later than thirty calendar days after the contract is concluded, unless another date has been agreed. If delivery is not made in time, you set a reasonable additional period; if that period is not met either, you may terminate the contract free of charge and all sums paid are refunded within fourteen days.
6.3 The risk of loss or damage passes at the moment you, or someone you designate, take physical possession of the goods. If you arrange transport yourself, the risk passes on collection.
7. Personal data and images
7.1 GePe-Biljarts processes your data as described in the privacy statement at www.gepe-biljarts.be/privacy.
7.2 GePe-Biljarts takes photographs of the table during the work, for its own file and follow-up. Photographs in which you, your home or your business are recognisable are used publicly (website, social media, portfolio) only with your prior consent. You may withdraw that consent at any time with effect for the future.
Chapter A — If you are a consumer
A1. Right of withdrawal: fourteen days to change your mind
A1.1 If you conclude the contract at a distance (via the website, by telephone or by e-mail) or off-premises (at your home or in your club, which is often the case with GePe-Biljarts), you have fourteen calendar days to change your mind. You do not have to give a reason.
A1.2 The period runs from the day after the contract is concluded for services, and from the day after you physically receive the goods for a purchase of goods.
A1.3 You withdraw by an unambiguous statement: an e-mail to info@gepe-biljarts.be, a letter, or the model form annexed to these terms. All payments received are refunded within fourteen days, using the same means of payment you used.
A1.4 Exceptions. There is no right of withdrawal for:
- goods made to your specifications or clearly personalised at your request, including cloth cut or adapted to the dimensions of your table;
- a service that has been fully performed, where performance began with your express prior consent and you acknowledged that you would lose your right of withdrawal once the service had been fully performed.
A1.5 If you expressly ask for performance to begin during the withdrawal period and you then withdraw anyway, you pay for the part already performed at that time, in proportion to the total price.
A2. Payment, reminder and costs of late payment
A2.1 Invoices are payable within fourteen calendar days of the invoice date, unless agreed otherwise. Work carried out on site and settled immediately is paid on completion.
A2.2 If you do not pay on time, GePe-Biljarts will first send you a free reminder. It states the outstanding balance, what you are paying for, and the period within which you can still pay without any charge. No costs, interest or compensation whatsoever are charged before that reminder has been sent and the period it states has expired.
A2.3 That period is fourteen calendar days, running from the third working day after the reminder is sent, or from the calendar day after it is sent if the reminder is sent electronically.
A2.4 If you still do not pay, the following are due:
- default interest at the statutory reference rate plus eight percentage points, calculated from the expiry of the period referred to in A2.3. For the second half of 2026 this amounts to 10.5 % per annum;
- a fixed compensation, capped at: 20 euros where the outstanding balance is 150 euros or less; 30 euros plus ten per cent of the amount above 150 euros where the balance is between 150.01 and 500 euros; 65 euros plus five per cent of the amount above 500 euros where the balance exceeds 500 euros, with an absolute maximum of 2,000 euros.
A2.5 No other or higher costs are charged, including by any third party collecting the debt.
A2.6 The same applies in reverse. If GePe-Biljarts is late in refunding an amount to you, you are entitled to the same interest and the same fixed compensation, calculated in the same way.
A2.7 If you dispute an invoice, let us know in writing within fourteen days, stating your reasons. Disputing part of an invoice does not suspend payment of the undisputed part.
A3. Legal guarantee
A3.1 You have a two-year legal guarantee from delivery for any lack of conformity. If a defect appears within those two years, it is presumed to have existed at delivery; GePe-Biljarts must prove otherwise.
A3.2 For a second-hand billiard table a shorter guarantee period of one year may apply, but only if this has been expressly agreed with you in writing before the purchase.
A3.3 Report a defect within two months of discovering it. You are first entitled to free repair or replacement; if that is impossible, disproportionate or does not happen within a reasonable time, you are entitled to an appropriate price reduction or to termination of the contract.
A3.4 The guarantee does not cover normal wear of cloth, rubber and cue tips, damage caused by improper use, accident, damp or heat, or defects arising from materials you supplied yourself (see article 5).
A3.5 Any commercial guarantee given in addition by GePe-Biljarts or by a manufacturer always comes on top of this legal guarantee and never detracts from it.
A4. If something goes wrong
A4.1 Tell us directly first: info@gepe-biljarts.be or +32 473 85 88 27. Most problems are solved with a single phone call. You will receive a reply within seven working days.
A4.2 If we cannot resolve it together, you can turn free of charge to the Consumer Ombudsman Service, Koning Albert II-laan 8 box 1, 1000 Brussels, www.consumentenombudsdienst.be. You naturally retain the right to go to court.
Chapter B — If you are a business
B1. Payment
B1.1 Invoices are payable within thirty calendar days of the invoice date, unless agreed otherwise in writing.
B1.2 If payment is not made by the due date, the following are due automatically and without notice of default:
- default interest at the European Central Bank reference rate plus eight percentage points, as published half-yearly in the Belgian Official Gazette (10.5 % per annum for the second half of 2026);
- fixed compensation of 40 euros for recovery costs, plus any reasonable recovery costs exceeding that amount, on production of evidence.
B1.3 If GePe-Biljarts is late in paying an amount owed to you, the same interest and the same fixed compensation apply in your favour.
B1.4 Complaints about an invoice must be notified in writing, with reasons, within eight calendar days of the invoice date.
B1.5 If payment remains outstanding, GePe-Biljarts may, after written notice of default, suspend its further performance until payment is made, and all outstanding invoices become immediately due.
B2. Complaints about the work
B2.1 Visible defects must be reported within eight calendar days of delivery or completion, hidden defects within eight calendar days of the moment you could reasonably have discovered them, each time in writing and with a detailed description.
B2.2 A complaint does not release you from your obligation to pay the undisputed part.
B2.3 GePe-Biljarts' liability for hidden defects lapses in any event one year after delivery or completion.
B3. Retention of title
B3.1 Goods delivered remain the property of GePe-Biljarts until everything you owe for that delivery has been paid in full. Until then you may not resell, pledge or encumber them, and in the event of seizure you will inform the seizing party of this retention of title.
B3.2 The risk, however, passes on delivery.
B4. Right of retention and insurance
B4.1 GePe-Biljarts may retain goods it holds for you until what is owed for that assignment has been paid. It will not exercise that right for an amount disproportionate to the value of what it retains, and will inform you of this in writing beforehand.
B4.2 For as long as goods belonging to GePe-Biljarts are at your premises, or goods subject to retention of title have not been paid for, you will insure them against fire, water damage and theft. You will provide evidence of this on simple request.
B5. No suspension of payment and multiple clients
B5.1 A complaint about part of the delivery does not suspend your obligation to pay the undisputed part.
B5.2 Where several businesses jointly enter into a contract with GePe-Biljarts, each of them is jointly and severally liable for payment of the whole.
Chapter C — Common provisions
C1. Suspension in the event of non-payment
C1.1 If one party fails to perform its obligations, the other party may suspend its own until it does, provided that the suspension is proportionate to the failure. If an agreed payment is refused or fails to materialise, GePe-Biljarts may suspend the performance still outstanding after notifying you in writing.
C1.2 Towards consumers, such suspension applies only after prior written notice and only for as long as the failure continues.
C2. Liability
C2.1 GePe-Biljarts is liable for damage resulting from a failure in performance, limited to direct damage and to the amount of the contract concerned, or to the payment under its liability insurance where that is higher.
C2.2 This limitation does not apply in the event of intent or gross negligence, nor in the event of death or personal injury. Towards consumers it never applies to the extent that the law prohibits it.
C2.3 GePe-Biljarts is not liable for indirect damage such as loss of profit or loss of playing income, except in the event of intent or gross negligence.
C3. Force majeure
C3.1 A party is not liable where an impossibility that cannot be attributed to it prevents performance, within the meaning of article 5.226 of the Belgian Civil Code. Think of fire, flooding, serious illness, a supplier's failure, or a government measure making the work impossible.
C3.2 Obligations are suspended for as long as the force majeure lasts. If it lasts longer than thirty calendar days, either party may terminate the contract in writing, without compensation. Work already performed is settled; anything you have overpaid is refunded.
C4. Cancellation
C4.1 If you cancel a confirmed assignment, compensation is due for the costs GePe-Biljarts has already incurred and for materials ordered specifically for you, increased by ten per cent of the residual value of the assignment as loss of profit.
C4.2 If GePe-Biljarts cancels without valid reason, you are entitled to equivalent compensation, calculated in the same way.
C4.3 Your right of withdrawal as a consumer (article A1) is separate from this and applies in any event.
C5. Intellectual property
Designs, drawings, technical schematics and photographs produced by GePe-Biljarts remain its property. You may use them for the purpose for which they were made, but not distribute them commercially or transfer them to third parties without written permission.
C6. Confidentiality and transfer
C6.1 What the parties learn from each other and what may reasonably be regarded as confidential is kept secret, during the contract and for three years afterwards. This does not apply to information that was already public or that must be disclosed by law.
C6.2 You do not transfer rights under this contract to a third party without the prior written consent of GePe-Biljarts. The same applies in the opposite direction, except on a transfer of the business as a whole.
C7. Invalidity and entirety
If a provision of these terms is void or unenforceable, the remaining provisions remain fully in force. The void provision is replaced by a valid one that comes as close as possible to its intention, within what the law allows.
C8. Applicable law and competent court
C8.1 Every contract is governed by Belgian law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
C8.2 For businesses, only the courts of the judicial district of Limburg have jurisdiction: the Justice of the Peace of Tongeren-Borgloon, the Court of First Instance of Limburg, Tongeren-Borgloon division, or the Enterprise Court of Antwerp, Tongeren-Borgloon division, each according to their statutory jurisdiction.
C8.3 For consumers, the courts designated by law have jurisdiction. As a consumer you may in any event turn to the court of your own domicile; GePe-Biljarts may only bring proceedings against you before the court of your domicile.
Chapter D — If you order goods at a distance (webshop)
This chapter applies in addition to the previous chapters when you order through a webshop, for example at www.pellin.be. If you are a consumer, chapter A applies here in full as well.
D1. Ordering and availability
D1.1 The offer in the webshop applies while stocks last. If an item turns out to be unavailable after your order, we will say so within five working days and you may choose between an equivalent alternative or a refund of that item within fourteen days.
D1.2 Your order is only accepted once we confirm it by e-mail. An obvious error in price or description — a typing error, a misplaced decimal point — does not bind us; we will report it immediately and you are then free not to take the order.
D2. Shipping, costs and risk
D2.1 Shipping costs are stated separately before you complete your order. Shipping outside Belgium may involve different costs and lead times; these are shown at checkout.
D2.2 The risk of loss or damage in transit lies with us until you or someone you designate takes receipt of the parcel. If the parcel is visibly damaged, report this within seven days with a photograph and we will settle it with the carrier.
D2.3 Import duties or taxes on delivery outside the European Union are for your account.
D3. Returns and refunds
D3.1 As a consumer you have fourteen days to change your mind (article A1). Return the goods within fourteen days of your notification, complete and in the condition in which you could reasonably assess them.
D3.2 The direct cost of returning the goods is yours, unless the item was damaged or incorrectly delivered. We refund within fourteen days, and may wait until we have received the goods back or until you show that you have sent them.
D3.3 A reduction in value because you used the item more than was necessary to assess it may be deducted from the refund. Pitching a tent to look at it is fine; taking it travelling is another matter.
D3.4 If you return an item, the address is: GePe-Biljarts, IJzerbron 45, 3700 Tongeren, Belgium. You are free to choose your carrier, but the risk of that shipment rests with you until the parcel reaches us. Please insure the shipment adequately and keep your proof of dispatch — a tracking number lets both of us follow the parcel and allows us to refund you sooner.
D4. Bespoke work and 3D printing
D4.1 For items made or adapted specifically for you — 3D printed parts, custom-built wheels, bespoke components — there is no right of withdrawal (article A1.4). This is expressly stated with the item before you order.
D4.2 For bespoke work we rely on the measurements and specifications you provide. If these are incorrect, the cost of producing the item again is yours. In doubt? Ask before you order; that costs nothing.
D4.3 3D printed parts are made to function, not to decorate. Visible print lines, colour nuances or minimal dimensional deviations inherent to the technique are not defects. Parts fitted to a bicycle or other vehicle are used at your own responsibility; we warrant the part as described, not the fitting or the loads to which you subject it.
Chapter E — Software development, hosting and maintenance
This chapter applies in addition to the previous chapters to assignments under the name Snakebyte Development.
E1. What we agree and what we do not promise
E1.1 An assignment is described in a quotation or a short project description. Anything not in it falls outside it; extensions are discussed in advance and estimated separately.
E1.2 Development work carries an obligation of means: we work professionally and according to the agreed description. We do not promise any particular turnover, findability or business result.
E1.3 Software built to measure on top of an existing package remains dependent on that package. If its supplier changes something in a new release, adaptation work may be needed; that is a new assignment.
E2. Delivery and acceptance
E2.1 After delivery you have fourteen days to test and report defects. If you report nothing within that period and put the result into use, it counts as accepted.
E2.2 Defects you report within that period and which are attributable to our work are remedied free of charge. Wishes falling outside the agreed description are additional work.
E3. Hosting and availability
E3.1 Hosting and maintenance are charged monthly or annually, as set out in the agreement.
E3.2 We aim for the highest possible availability but do not guarantee uninterrupted operation. Maintenance involving an interruption is announced at least twenty-four hours in advance where possible.
E3.3 We take regular backups. That does not relieve you of the duty to keep your own copy of data that is indispensable to you.
E4. Your data remains yours
E4.1 The data you place in the system remains your property. We process it only to provide the service, as described in the privacy statement, and do not use it for our own purposes.
E4.2 On termination of the agreement you receive, on simple request, an export of your data in a common format. We do not hold your data as leverage in a dispute; the right of retention in article B4 does not apply to your data.
E4.3 Three months after the agreement ends we delete your data and the backups of it, unless you ask in writing for a longer retention period or the law obliges us to retain it.
E5. Term and termination
E5.1 A hosting or maintenance subscription runs for the agreed period and is then tacitly renewed for the same duration.
E5.2 Termination is by written notice, with one month's notice for consumers and three months' notice for businesses. If you are a consumer, you may terminate at any time after the first renewal with one month's notice.
E5.3 Prices may be adjusted annually, notified at least two months in advance. If you do not agree, you may terminate the agreement with effect from the date the new price takes effect.
E6. Third-party licences
Costs for third-party licences, modules or services are not included in our price unless expressly stated. The terms of those third parties apply directly between you and them.
Annex — Model withdrawal form
(Only complete and return this form if you wish to withdraw from the contract.)
To GePe-Biljarts, Gert Pellin, IJzerbron 45, 3700 Tongeren, info@gepe-biljarts.be
I/We (\) hereby give notice that I/we (\) withdraw from my/our (\) contract for the sale of the following goods / the supply of the following service (\):
- Ordered on (\) / received on (\): ..............................................
- Name of consumer(s): ............................................................
- Address of consumer(s): .........................................................
- Signature (only if this form is notified on paper): .............................
- Date: ..........................................................................
(\) Delete as appropriate.*
Drawn up in Tongeren on 27 July 2026 · version 2026.1 · replaces the version of 4 June 2021
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